FAQ

At Annam Farms, we follow organic farming practices, integrated farming methods, and ethical cow rearing practices. Our approach brings together cow rearing, cultivation, soil management, fodder, and other farming activities as part of an integrated farm ecosystem. We focus on responsible farming, animal care, hygiene, freshness, and customer convenience.

Yes. At Annam Farms, we follow organic farming practices and natural farming methods across our farming activities. Our approach includes responsible soil management, organic inputs, cultivation practices, manure management, and integrated farming methods.

Integrated farming is an approach where different farming activities work together as part of a connected farm ecosystem. At Annam Farms, cow rearing, cultivation of crops, fodder management, manure utilisation, soil management, and other farm activities are integrated to support a sustainable farming system.

We follow ethical cow rearing practices with a focus on the well-being and comfort of our cows. Our cows are cared for with attention to nutrition, shelter, cleanliness, grazing opportunities, and overall animal welfare.

Where farm conditions, weather, and grazing availability permit, our cows are allowed to graze naturally within the farm environment. Grazing forms an important part of our approach to responsible cow rearing.

We follow cow-and-calf care practices that support the natural bond between the cow and calf. Calves are cared for as part of our ethical cow-rearing approach, including access to their mothers and appropriate nutrition.

We strive to provide our cows with a comfortable and low-stress environment, allowing natural movement and grazing where conditions permit. Our ethical cow-rearing approach focuses on animal care, comfort, nutrition, cleanliness, and overall welfare.

Annam Milk may receive milk from multiple farms. We work with selected farmers who maintain native breed cows according to our recommended farming practices, animal welfare standards, and quality protocols.

As part of our farming model, we may provide native breed cows to selected farmers. These farmers maintain the cows according to our recommended farming practices, animal welfare standards, and applicable quality protocols.

Our integrated farming approach connects activities such as crop cultivation, fodder production, cow rearing, organic manure management, and soil management. This helps us develop a farm ecosystem where different activities complement one another.

The milk is hygienically collected and rapidly chilled soon after milking to help maintain its freshness and quality. It is then carefully handled and packed for early-morning delivery.

Absolutely Zero Preservatives. No preservatives are added to our milk.

We recommend boiling the milk after receiving it and refrigerating it promptly. Use clean utensils and follow the storage and consumption instructions provided by Annam Milk.

For the best freshness and quality, we recommend boiling the milk after receiving it and refrigerating it promptly. Storage life can vary depending on refrigeration, handling, temperature, and other conditions.

Our milk is packed in well-cleaned and sterilized reusable glass bottles before being delivered to customers.

We use reusable glass bottles as part of our effort to reduce single-use packaging and support a more sustainable delivery system. The bottles are cleaned and sterilized before being reused.

Yes. Reusable bottles are cleaned and sterilized as part of our bottle-handling process before being used for subsequent deliveries.

Yes. Our glass bottles are reusable and should be returned during your next delivery so that they can be cleaned, sterilized, and reused.

Please inform our customer care or delivery team. Applicable bottle replacement charges may apply according to our current bottle policy.

Our reusable bottle system is part of our effort to reduce dependence on single-use packaging and support a cleaner and more sustainable environment.

You can select the milk quantity and delivery schedule that best suits your household. Your subscription can be managed conveniently through our website and mobile app.

Our subscription options include:
Daily
Alternate Days
Monday to Friday
Tuesday, Thursday & Saturday
Monday, Wednesday & Friday

Availability may vary depending on your location and delivery route.

Yes. You can select the quantity that suits your family's requirements and modify your subscribed quantity through our website or mobile app, subject to the applicable cut-off time.

Yes. You can modify your subscribed milk quantity through our website or mobile app, subject to the applicable cut-off time for the next delivery.

Yes. You can temporarily pause your subscription through your account. Changes should be made before the applicable cut-off time to ensure that the request is reflected in the next scheduled delivery.

Yes. You can resume a paused subscription through your website or mobile app, subject to delivery availability and the applicable cut-off time.

Yes. Additional orders can be placed through our website or mobile app, subject to product availability and applicable order cut-off times.

Yes. Customers can make payments using the available online payment options through our website or mobile app.

Subscription billing is generated according to the applicable subscription and billing cycle associated with your account. Customers are notified when an invoice is generated, and payment should be completed within the applicable payment period.

Delivery charges, if applicable, may depend on the subscription, product, location, or applicable promotional terms. The applicable charges will be displayed during the ordering or subscription process.

Our milk is generally delivered during the early-morning delivery window. The exact delivery time may vary depending on your location, route, and daily delivery schedule.

Yes. We provide Milk Delivery in Chennai across a wide range of locations. Delivery availability depends on your specific address and our active delivery routes. You can check availability while registering or contact our customer care team.

Yes. Our mobile app and web app allow customers to conveniently manage subscriptions, quantities, additional orders, pauses, resumptions, and available payment options.

Yes. Along with milk, Annam Farms cultivates and offers a range of farm produce, including greens, vegetables, grains, seasonal fruits, and other agricultural products, subject to availability.

We cultivate greens and vegetables using our organic farming practices and integrated farming approach. Availability varies depending on the season, cultivation cycle, and harvest.

Depending on availability, our range may include:
Organic greens
Organic vegetables
Traditional rice varieties
Seasonal fruits
Cold-pressed oils
Dairy products
Eggs
Millets
Lentils
Other farm produce

Not necessarily. Many farm products are seasonal, and availability can vary depending on cultivation cycles, weather, harvest quantities, and farm production.

Selected farm produce may be available for ordering through our website or mobile app, subject to product availability and delivery coverage.

Annam Farms cultivates greens and vegetables as part of its broader farming activities. These are grown using our farming practices and integrated farming approach, with availability depending on the season and harvest.

Please contact our customer care team as soon as possible with your registered mobile number and order details. Our team will review the issue and assist you according to the applicable customer service policy.

Please contact our customer care team promptly with your order details. We will verify the order and assist you according to our applicable customer service policy.

You can contact our customer care team using the contact details provided on the Annam Milk website. Existing customers can also use the available features on our web app and mobile app to manage their subscriptions and orders.

Milk and farm product prices may change from time to time based on product, quantity, operational costs, and other factors. Please refer to the current prices displayed on our website or mobile app before placing or renewing an order.
500 ml - Rs.50;
1 Litre - Rs.90;
1.5 Litres - Rs.135;
2 Litres - Rs.180;
2.5 Litres - Rs.225;
3 Litres - Rs.270;
3.5 Litres - Rs.315;
4 Litres - Rs.360;
4.5 Litres - Rs.405;
5 Litres - Rs.450;

Annam Milk is connected with Annam Farms, where we practice organic farming, integrated farming, and ethical cow rearing. Milk may also be obtained from selected farms where native breed cows are maintained according to our recommended practices and quality protocols.

Our approach is based on integrated farming, where crop cultivation, cow rearing, fodder, organic manure, soil management, and other farm activities are connected within the broader farm ecosystem.

Yes. You can explore information about our organic farming practices, integrated farming, native breed cows, ethical cow rearing, cultivation of greens and vegetables, and other farm activities through the relevant sections of our website and our blog.